General F.A.Q.s
Are your products vegan?
Yes! At archer+alex, all of our products are 100% vegan and cruelty-free. We carefully select high-quality, plant-based ingredients to craft every item, ensuring they’re free from animal-derived components. From our artisan soaps to our froth bombs and Huile de Parfum, you can enjoy everything we make with confidence that it’s ethical, sustainable, and kind to animals.
Do you use Palm Oil in your products?
No, we do not use palm oil in any of our products. At archer+alex, we’re committed to creating sustainable and ethical skincare that’s as kind to the planet as it is to your skin. By choosing a palm-free formula, we help reduce deforestation and habitat destruction, ensuring that our products align with our values of sustainability and environmental responsibility.
Do you send PR or free goodies to influencers?
We do not send free products or PR packages to influencers. As a small business, we rely on the incredible support of our community to grow and thrive. Every purchase made helps us continue crafting high-quality, ethical products while staying true to our mission. When influencers and customers choose to buy and share our creations, it has a genuine and meaningful impact. Your support not only helps our business succeed but also strengthens the connection between small brands and their communities.
I've mailed my order to the wrong address! What can I do?
When buying from archer+alex it is your responsibility to check and verify your shipping details. If a mistake has been made, contact us ASAP through the Support Concierge, and we can update your order if possible. If the order has already shipped and returned to the archer+alex studio, we can update the shipping – however there will be an additional charge for new shipping.
My package has arrived damaged! Help!!
We suggest all customers use the Route+ Shipping Protection, this covers both you and us – however we suggest you contact us through the Support Concierge ASAP so we can try our best to make things right! We will be able to contact USPS on your behalf and include you on all related correspondences.
Do you offer refunds?
We do not offer refunds. Due to the nature of our products, which are personal care and hygiene items, we cannot restock or resell them once they’ve left our care. This policy ensures the safety and quality of our products for every customer. If you ordered a product and you’re not a fan of the fragrance – we recommend you gift it to someone who would!
Do you ship internationally?
At this time archer+alex only ships to the United States and Canada. We hope to add more locations soon! archer+alex will not be looking to expand shipping capabilities to the following countries; Russia, Belarus, Main Land China or Japan due to human rights violations or animal resting requirements.
Do you accept wholesale orders?
We do! Retailers who would like to carry archer+alex are encouraged to submit an application on our Store Location page. There you will be able to get information to order wholesale through archer+alex director or through our Faire link.
How do we join the archer+alex upper suds soap club?
You can join the upper suds soap club or “Brat Pack” by completing the mailing list form found in the footer or the Communication preferences page, found in the My Account page. It is free to join, and don’t worry – we hate spam as much as you do, so we try to not send out frivolous emails.
What payment methods do you accept?
Through our payment processing partners at Square, we accept Visa, Mastercard, American Express and Discover credit cards. We also accept archer+alex gift cards, which can be purchased directly on our website, and use for online and in-person payments (popup events). We are also enabled for mobile payment options including ApplePay and GPay (Google Pay). All payments and payment information is securely stored with Square, away from archer+alex and you can control your payment methods at anytime through the My Account page.
